Eastern Municipal Water District (EMWD) was recently honored with the prestigious J.D. Power and Associates award for the 2018 Water Utility Residential Customer Satisfaction Survey.
The study is in its third year and measures satisfaction of residential customers of utilities delivering water to at least 400,000 people. Satisfaction is gauged by measuring 33 attributes within six factors: delivery, price, conservation, billing and payment, communications, and customer service.
EMWD was one of six agencies recognized across four national regions and had the sixth-highest customer satisfaction score in the nation. EMWD was also recognized as highest in customer satisfaction among all participating agencies for its customer communications efforts.
The study was conducted among nearly 40,000 respondents nationally who are served by the 88 water systems that deliver water to more than 400,000 people. The surveys were conducted online from June 2017 through March 2018 and consisted of more than 100 questions.
“EMWD is incredibly honored by this award,” EMWD President David Slawson said. “This recognition highlights the work of our entire organization and our commitment to creating a positive and interactive customer service experience.”
Eastern Municipal Water District is the water, wastewater service and recycled water provider to approximately 816,000 people living and working within a 555-square mile service area in western Riverside County. It is California’s sixth-largest retail water agency and its mission is “To deliver value to our customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable water, wastewater and recycled water services.” More information can be found at www.emwd.org.