The search for the right home care agency can be an arduous and overwhelming task. Families often have many questions. How do you decide which company is right for you and your loved ones? How do you know that you can trust the caregivers coming into your home? How do you know your loved ones will be treated the same way you would treat them? FirstLight Home Care is here to help answer those questions.
How do you decide which company is right for you and your family?
Finding the right company starts with finding honest, dependable, caring people. At FirstLight Home Care of Temecula, that is Christine. Christine is a co-owner and the Care Coordinator for the company, and she is the reason we are in the home care business. Christine wanted to make a difference in people’s lives and give back to the community. And she does that through her care and compassion for all clients and their families. She goes the extra mile to make sure the right caregiver is matched with every client. She gets to know each client and their family to truly understand how to best meet the needs of everyone we serve. Christine’s tireless efforts show in a recent survey where FirstLight Home Care of Temecula maintains a 100% client satisfaction rating.
Infosurv, a national research company, surveyed our current clients and families, and here is what one family member had to say: “Christine is genuine, I felt she understood and tried her best to help me place grandpa with a caregiver.”
How do you know you can trust the caregiver that will be in your family’s home?
At FirstLight Home Care, we go the extra mile when choosing caregivers for our team. All caregivers are drug tested and they undergo thorough background checks. Christine meets with every applicant to determine skill level and suitability for our culture of care. Every caregiver is a direct FirstLight employee, not a contractor. And once caregivers become members of our team, we treat them with the respect and dignity they deserve. Most importantly, each caregiver is matched to the client by personality, skills required, and schedule.
FirstLight also takes a very personal approach to building client-caregiver relationships. We will never allow a caregiver to show up at your door without an introduction. Every client is personally introduced to the caregiver by Christine. She walks the caregiver through the care plan and the activities involved and will not leave until both the caregiver and the client are comfortable with the plan and the relationship.
One of our clients who was recently surveyed said, “Christine Hamby has set the tone for the culture of her company. It shows in the people that provide care. The caregivers mirror the values and character that we first experienced when we met Christine. I trust them in the care they provide for mom.”
Will my loved ones be treated with the dignity and respect they deserve?
At FirstLight Home Care, each client is unique with their own set of needs – whether it’s the need for a companion to keep mom safe and active at home, or a more personal approach where mom may need help with bathing or incontinence. Treating your loved one with care, dignity and respect starts with proper education and training.
Our caregivers are recruited and hand-picked because of their compassion and dedication. To help them stay current and grow in the industry, we enroll every active caregiver in an online education program where each is required to complete ongoing courses to broaden their knowledge and techniques in the art
of caring. The required curriculum is designed to enhance skills, build awareness for safety and possible abuse, and develop relationships through effective communication. In addition to required training, each caregiver has the opportunity to enroll in more than 600 elective courses to continue to grow their base of knowledge and understanding of the many different needs of our clients.
At FirstLight Home Care, the quality of the care we provide is our greatest concern. Treating each client with dignity and respect is the most important part of providing care. If you have a loved one that needs help, please give us a call. Let’s discuss what we can do to bring peace of mind to your family.