FirstLight Home Care, a leading provider of non-medical home care, has released its quarterly client satisfaction survey results. The report found that FirstLight Home Care of Temecula, in business since Jan 2017, has been recognized as one of the company’s top home care providers in overall client satisfaction with an average rating of 5 stars out of 5.
FirstLight has a proven commitment to client satisfaction. The company conducts live phone interviews with clients every quarter through independent third-party research firm Infosurv. Consistent with FirstLight’s Culture of Care, Infosurv conducts these surveys to gather honest, unbiased feedback in specific areas, including quality of care, communication and responsiveness, and overall satisfaction. Clients are also given the opportunity to provide feedback in areas where FirstLight excels, as well as areas in which the company can improve.
Non-medical home care provides the assistance and support people need to live independently in their homes. Traditionally, home care providers focus services exclusively on older adults who are aging in place. But FirstLight also delivers services to adults with disabilities; those recovering from illness, injury or surgery; new and busy mothers; and anyone 18 or older who may need assistance managing daily activities.
The home care segment is experiencing significant growth, making superior client satisfaction a critical component in helping consumers make the most informed decisions about home care services. Regularly surveying clients and considering their feedback is the first step toward achieving the goal of providing exceptional care.
FirstLight Home Care of Temecula is owned and operated by local entrepreneurs John and Christine Hamby. Their business achieved an average rating of 5 out of 5 stars. The score was determined based on clients’ experience with and opinions of FirstLight Home Care.
FirstLight Home Care provides Personal Care Services, including assistance with the activities of daily living, such as bathing, mobility, meal preparation and more. It offers Companion Care Services like light housekeeping and laundry, errands and transportation, medication reminders and visits from caregivers to keep a client company. The home care leader also offers specialty services, such as Dementia Care, Respite Care, Veteran Care, Disability Care and Travel Companion Programs.
“We recruit and hire extraordinary caregivers that are trustworthy, compassionate, and caring. Our caregivers truly believe that caring is their calling. Our clients benefit from the exceptional service our caregivers provide” said John Hamby.
The Temecula, California provider is part of FirstLight Home Care, a national leader in home care services operating in more than 30 states. For more information about FirstLight Home Care of Temecula visit www.temecula.firstlighthomecare.com or give us a call at (951) 395-0821
About FirstLight Home Care – FirstLight Home Care is a leading provider of non-medical home care, helping individuals in more than 30 states achieve the quality of life they deserve. The company has set a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client and employee satisfaction. FirstLight is a lifeline not only for seniors, but for people recovering from illness, injury or surgery; adults with disabilities; new and busy mothers; and anyone over the age of 18 who needs extra assistance. Care can be provided at private residences, as well as independent and assisted living communities. Visit www.FirstLightHomeCare.com for information.