National Merchants Association, a bankcard leader and merchant advocacy group, today announced the appointment of Tim Reynolds to director of Member Support. National Merchants Association is actively hiring to double its local workforce to nearly 200 employees by the end of 2016 and is projected to expand its team to more than 300 employees by the end of 2017. It has grown more than 800 percent in revenue since 2012.
“As director of Member Support, Tim is responsible for leading the member support division and overseeing ongoing care for new and existing merchant clients for National Merchants Association, one of the fastest-growing financial services companies in the United States,” said Heather Petersen, CEO, National Merchants Association.
“We welcome Tim and look forward to his working with us to uphold the corporate mission of working as an advocate and business partner with its merchants.”
In his role as director of Member Services, Mr. Reynolds is responsible for merchant account maintenance and ensuring business owners have the tools and services they need to help their companies continue to grow. To help merchants achieve their growth goals, he leads his team with a focus on delivering exceptional customer support, retention, operational and compliance training.
Prior to joining National Merchants Association, Mr. Reynolds spent 10 years with Bank of America where he managed teams of up to 400 professionals serving clients ranging from small businesses to Fortune 500 companies. Throughout his career at Bank of America, Mr. Reynolds delivered professional excellence and leadership that resulted in his quickly being promoted to management positions.
Mr. Reynolds attended San Francisco State University and volunteers for Habitat for Humanity, spends time with his family, and supports Southern California sports teams.
About National Merchants Association – National Merchants Association is a global merchant advocacy group and a leader in merchant services dedicated to helping merchants and agent partners grow their businesses by generating sales opportunities and maximizing profits. National Merchants Association works on behalf of businesses to eliminate the unnecessary and unreasonable fees associated with accepting electronic transactions, as well as provide the products and services to help them continue to be successful. Visit www.NationalMerchants.com or call 866-509-7199.