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Brian Randolph Named Chief Operating Officer at NMA

National Merchants Association, a global merchant advocacy group and a leader in merchant services, today announced that Brian Randolph would assume the position of Chief Operating Officer. Randolph has served in the role of Chief Technology Officer and Partner since joining NMA in 2009.

“I am thrilled and humbled to embark on this new challenge,” Randolph said.

“I am very proud of everything we have accomplished here during my time with NMA. As we continue to grow and evolve as a company there will be new obstacles ahead. I look forward to meeting those challenges head-on, and with the help of our amazing team here at NMA, I am confident we will continue on this path of consistent growth.”

Randolph is tasked with guiding the execution of the company’s vision and managing day-to-day activities. NMA has seen explosive growth in the last four years, experiencing a revenue increase of 800%, and the hiring of more than 85 new employees in the last year alone.

“One of the most rewarding accomplishments we’ve experienced has been putting the right people on the right seat on the bus,” said NMA Chief Executive Officer and Founder Heather Petersen. “I am confident in Brian’s ability to lead our daily operations from the right seat on NMA’s bus.” Randolph assisted Petersen with developing NMA’s proprietary merchant account optimization software that became the differentiator between NMA and its competitors and propelling the company’s growth. Randolph also assisted with the development of NMA’s groundbreaking Chargeback Control Platform (CCP) which launched in October 2016. This innovative product Brian Randolph automatically intercepts inbound disputes before they become chargebacks, and is integrated with LimeLight CRM, NMI gateway and others. Because it is integrated at the processor level, CCP can conduct real-time refunds — protecting the end customers while helping to mitigate chargebacks for merchants.

Randolph holds a Bachelor of Arts degree from California State University, Chico. He has been an ETA Certified Payments Professional™ (ETA CPP™) since 2013, and frequently attends industry trade shows and conferences such as the ETA Strategic Leadership Forum, annual Transact conference, and Transact Tech, the forum for financial technology evolution.

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