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Jacob Bennett tapped for Chief Risk Officer at NMA

National Merchants Association, a global merchant advocacy group and a leader in merchant services named Jacob Bennett as Chief Risk Officer. Bennett has previously served in the role of Vice President of Risk and Underwriting since joining NMA in 2014.

In his new role, Bennett is responsible for leading the risk and underwriting departments which make crucial credit decisions on high-risk and high-volume accounts as well as developing and maintaining internal policies for mitigating risk. “I am honored by the faith in me shown by Heather Petersen and Brian Randolph,” Bennett said. “It is a privilege to work for National Merchants Association and I am appreciative of the support and guidance the company has afforded me thus far in my career. “We have made some incredible advances in the risk and underwriting departments during the last few years and I am confident that we will continue our high level of execution and continue to develop and innovate on behalf of our partners.”

Bennett will also oversee NMA’s new Chargeback Control Platform (CCP). This groundbreaking platform automatically intercepts inbound disputes before they become chargebacks, and is integrated with LimeLight CRM, NMI gateway and others. Because it is integrated at the processor level, CCP can conduct real-time refunds — protecting the end customers while helping to mitigate chargebacks for merchants.

Bennett will also continue to oversee NMA’s proprietary merchant account optimization processes. With a firm grip on risk management, NMA can accurately and fairly adjust merchant rates, optimizing the viability of its merchants. Jacob Bennett brings more than 10 years of payments industry experience since graduating with a Bachelor of Science degree in Economics from the University of California, Irvine. He is a regular speaker at payments industry conferences and trade shows both in North America and abroad. He is a member of the Merchant Acquirers’ Committee, the International Association of Financial Crimes Investigators (IAFCI), the Electronic Transactions Association (ETA) Professional Development Committee and is an ETA Certified Payments Professional.

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