The Inspect-It 1st® Property Inspection office in Murrieta has received an almost perfect 97% Net Promoter Score (NPS) when they asked clients and REALTORS® to rate their service in 2012. The Net Promoter Score (NPS) is determined by asking the respondent to rate the likelihood of recommending Inspect-It 1st®, on a scale from 1 to 10.
“It is wonderful to get such positive feedback,” said Bob Waysack, CCI, co-owner and inspector. “We do our best to provide a premium service that helps everyone involved with the buying and selling process, and it is great to see that people appreciate our hard work.”
“We’ve used this methodology for a few years now, and we believe the perspective of whether a client or business partner will refer or “promote” you is a smart barometer for your business,” stated co-owner Pam Waysack. “When surveyed, REALTORS® gave us a 96% NPS, and clients gave us a perfect 100%.”
Bob Waysack is a CREIA Certified Inspector that has been performing residential and commercial property inspections for the past 8 years. CREIA Certified Inspectors are held to the strictest standards of practice in the industry and are required to obtain 30 hours of continuing education credits each. It is because of these two requirements that these inspectors are among the most respected in their industry.
To learn more, you can go to the Inspect-It 1st® Customer Reviews – www.swrivco.inspectit1st.com/testimonials page. Bob & Pam Waysack can be reached at (951) 696-2097.