by Jason Beardsley
In today’s unpredictable and often uncertain world, it is important to protect your business and the assets within your company. But how do you go about choosing the right security company in the face of so many options? There are three key points to look for and compare between each company you consider. You want to ensure your security company provides great customer service, has a long-standing history of a lasting company, and they own and operate their own UL Certified Central Station, altogether offering flexibility to grow with your business’s needs. Through this list may seem daunting and somewhat impossible to fulfill, with a little research and homework, we guarantee you will find one that can check off your wish list without breaking the bank.
Customer Service – Murphy’s Law – anything that can go wrong, will. Unfortunately, technology is no different. Security systems are made up of batteries, phone lines and run off of continuous electrical power, so from time-to-time something will need to be fixed. Having a fast, reliable and responsive security company to help identify issues within your system is essential to keeping your life and company running smoothly. When picking a security company, compare their online support, service technician response time, and who will be handling your service needs. Are you able to fix a problem with help over the phone or will it require a technician? Will there be a charge for the service? With SDA Security, you get over-the-phone support from highly trained professionals, or next day service from our experienced service technicians. Using our top rated customer service team, we will resolve your problem in a timely manner.
History – It is important to know there are several types of security companies available to you. Typically, you will find “owner-operator” security companies in the business market, but occasionally you may find a security dealer. A security dealer will commonly sell your contract to a larger company to get paid for your business, all of which is done behind the scenes and after your system has been installed. This is often problematic for the customer because they don’t know who monitors their system, or who to call if they experience a problem. An owner-operator company is quite different. They hold onto your contract in hopes of building a lasting partnership. At SDA Security, we are a family-owned business of three generations and have been in business for over 80 years. We take great pride in the service and lasting relationships we have built with our customers over the decades.
Central Station – A quality Central Station is crucial in keeping your business protected. Be cautious of those security companies that subcontract the monitoring component of your contract. While they may appeal to you as a “full-service” company, you can actually end up having a company on the East Coast monitor your business. SDA Security’s Central Station is UL Listed, Five Diamond Certified and fortified to Department of Defense standards. Located in Southern California, we are close to the businesses we serve and intimately familiar with the local organizations and geography of the region. This familiarity enables us to quickly dispatch authorities with the correct information when incidents arise, providing an immediate and appropriate response if things go wrong. In searching for a company that can provide these three integral components to security, you will find SDA Security stands above the rest. With SDA you will not only be secure, but SDA secure.
Jason Beardsley, MBA is the Branch General Manager with SDA Security. He can be reached at (800) 896-1144 or visit us at www.sdasecurity.com